Refund Policy

Last updated: 2026-11-05

All sales are final. We do not give refunds if you change your mind, except where the law of your country gives you that right. You are always protected if something goes wrong on our side.

All sales are final

We do not accept returns or give refunds or exchanges if you change your mind about sticker sheets or a Snail Mail Club package. Please check your items, delivery country and address before paying.
Snail Mail Club packages cannot be cancelled for a refund once paid. They never renew, so you are never charged again.

When we always replace or refund

An item is faulty, damaged in the mail or not what you ordered: tell us within 30 days of receiving it, with a photo if you can.
Your mail has not arrived 30 days after mailing (45 days outside Canada and the USA), or we did not deliver within 30 days of the promised date.
We cannot mail one or more months of your Club package: we refund those months.
In these cases we send a replacement or refund you in full, including postage, to your original payment method within 15 days.

How to contact us

Email thechocobananaclub@gmail.com or call +1 437 255 7464 with your name and order number. Customers in the EU and Türkiye can also use the "Withdraw from contract here" button at the bottom of every page.

Canada

We are based in Quebec. Our final-sale rule does not limit the rights that cannot be waived under the Quebec Consumer Protection Act and similar provincial laws: the legal warranty that goods are fit for use and durable, and your right to cancel a distance contract if the required information was not given before you ordered (within 7 days of receiving your copy), if you did not receive a copy of the contract within 15 days (within 30 days), or if goods were not delivered within 30 days of the promised date. If we do not refund within 15 days of such a cancellation, you can ask your credit card issuer to reverse the charge.

United States

All sales are final. If we cannot ship within the time we stated, we will tell you and let you cancel for a prompt full refund, as the FTC Mail, Internet or Telephone Order Merchandise Rule requires. Your card dispute rights are not affected.

Australia

All sales are final for change of mind. Your rights under the Australian Consumer Law for items that are faulty or not as described are not affected.

European Union: 14-day right of withdrawal

EU law gives you a right to withdraw from this contract within 14 days without giving any reason, and our final-sale rule does not apply to you. The period starts on the day you (or someone you name, other than the carrier) receive the goods; for Club packages, on the day of the contract.
To withdraw, use the "Withdraw from contract here" button or send us a clear statement by email. We refund all payments, including standard delivery costs, within 14 days of receiving your notice, to the same payment method. We may wait until we receive the goods or proof that you sent them back. You pay the direct cost of returning the goods and are only liable for loss in value caused by handling beyond what is needed to check them.
Model withdrawal form: To Chocobanana Mail Club, thechocobananaclub@gmail.com: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: … Ordered on / received on: … Name: … Address: … Date: …

Türkiye

6502 sayılı Kanun ve Mesafeli Sözleşmeler Yönetmeliği uyarınca 14 gün içinde gerekçe göstermeden cayma hakkın vardır; "iade yok" kuralımız sana uygulanmaz. Ayrıntılar bu sayfanın Türkçe sürümündedir.