Chocobanana

Terms & Conditions

Last updated: 2026-11-05

Version française · English version

These terms apply when you buy from thechocobananaclub.com or the Chocobanana apps. Please read them before you order. Nothing here takes away rights you have under the consumer laws of the place where you live.

Who sells to you

  • Chocobanana Mail Club — Didem Keskin, Canada.
  • Mailing address: Montréal (Québec), Canada
  • Telephone: +1 437 255 7464
  • Email: thechocobananaclub@gmail.com

What we sell

  • Sticker sheets: one printed sheet per item, sold once.
  • Snail Mail Club packages: you prepay for 1 month, 3 months or 1 year. We mail one envelope per paid month to the address you give at checkout. Contents change each month; photos show a sample month and the exact items can differ.
  • Club packages do not renew and nothing is charged again automatically.
  • Our products are paper goods for personal use and are not toys for young children.

Prices, taxes and duties

  • Prices are in Canadian dollars (CAD). Your card is charged in CAD; your bank may show a converted amount and may add its own fees.
  • Club package prices include standard postage. Sticker sheets ship free within Canada; postage of CA$1 per sheet to the USA and CA$2 per sheet to other countries is added at checkout.
  • Any sales tax that applies is shown at checkout before you pay. The total you see on the payment page is the total you are charged.
  • For deliveries outside Canada, the destination country may charge import taxes, duties or handling fees on arrival. We cannot know these in advance; they are paid by the recipient and are not part of our price.

Your order

  • Before paying you can review and correct your items, delivery address and total, and you can stop at any point.
  • Your order is accepted when the payment is confirmed. We then email you a confirmation with your order number, items, prices, delivery address and a link to these terms. Please keep it.
  • If an item is unavailable or a price was shown in error, we will tell you and refund you in full; we will not charge a different price without your agreement.

Payment

  • Payments are processed securely by Stripe (cards, Apple Pay, Google Pay and other methods shown at checkout). We never see or store your full card number.
  • Discount and reward codes have no cash value, one code applies per order, and they cannot be combined unless the code says so.

Delivery

  • We ship to Canada, the United States, Australia, France, Germany and Türkiye by standard letter mail, usually without tracking.
  • Sticker sheets are mailed within 5 business days of your order.
  • Snail Mail Club envelopes are mailed during the first 10 days of each month. Orders paid by the 20th join that month's mailing; later orders start with the next month.
  • Usual delivery time after mailing: Canada 2–9 business days, United States 10–20 days, Europe, Türkiye and Australia up to 1 month. Postal delays can happen and are outside our control.
  • If something has not arrived 30 days after mailing (45 days outside Canada and the USA), or arrives damaged, write to us and we will send a replacement or refund you.
  • Please check your address at checkout; we cannot be responsible for mail sent to an address that was entered incorrectly, but we will help where we can.

Cancellations and refunds

  • All sales are final. Once your order has been paid and mailed, we do not accept returns or give refunds or exchanges if you change your mind. Snail Mail Club packages cannot be cancelled for a refund once paid.
  • This does not affect rights the law gives you: customers in the European Union and Türkiye can withdraw within 14 days (use the "Withdraw from contract here" button), Canadian customers keep their cancellation rights under the Quebec Consumer Protection Act and similar laws, and US customers can cancel if we cannot ship on time.
  • You always get a replacement or a full refund if an item is faulty, damaged, wrong or lost, if we do not deliver within 30 days of the promised date, or if we cannot mail a month of your Club package. Details are in our Refund Policy.

Faulty or wrong items

  • If an item is faulty, damaged in the mail or not what you ordered, tell us within 30 days of receiving it, with a photo if you can. We will replace it or refund you, including any postage you paid. This does not limit your legal rights.

Our designs

  • All artwork, photos and text on the site and on our products belong to Chocobanana or are used with permission. Products are for personal use; please do not copy or resell the designs.

Responsibility

  • We are responsible for providing what you ordered with reasonable care. We are not responsible for losses that were not foreseeable when you ordered, or for delays caused by events outside our control. Nothing in these terms limits liability that cannot be limited by law, or your statutory consumer rights.

Law and complaints

  • These terms are governed by the laws of Quebec, Canada. If you live elsewhere, you keep the protection of the mandatory consumer laws of your country and can bring a claim in your local courts.
  • If something goes wrong, please contact us first; we answer within 5 business days.

Changes

  • We may update these terms. The version shown when you placed your order applies to that order.