Chocobanana

Shipping Policy

Last updated: 2026-11-05

Version française · English version

How and when your mail travels, what it costs, and what happens if it gets lost.

Where we ship

  • Canada, the United States, Australia, France, Germany and Türkiye. We do not ship to the United Kingdom for now.

How we ship

  • Everything travels by standard letter mail with Canada Post and the local postal service of your country, usually without tracking.

When we mail

  • Sticker sheets: within 5 business days of your order.
  • Snail Mail Club: envelopes are mailed during the first 10 days of each month. Orders paid by the 20th join that month's mailing; later orders start with the next month. One envelope per paid month.

How long it takes

  • Usual delivery time after mailing: Canada 2–9 business days, United States 10–20 days, Europe (France, Germany), Türkiye and Australia up to 1 month. Postal delays can happen, especially in December.

Shipping costs

  • Snail Mail Club prices include standard postage.
  • Sticker sheets ship free within Canada. Postage of CA$1 per sheet to the USA and CA$2 per sheet to other countries is shown and added at checkout.

Customs, duties and taxes

  • Orders sent outside Canada may be charged import taxes, duties or a postal handling fee by the destination country. We cannot calculate these in advance; they are paid by the recipient and are not included in our prices.

Lost or damaged mail

  • If your mail has not arrived 30 days after mailing (45 days outside Canada and the USA), or arrives damaged, email us with your order number. We will send a replacement or give you a full refund.
  • Please double-check your address at checkout. If an address was entered incorrectly we will still try to help, but we may not be able to replace the item for free.

Canada

  • If we do not deliver within 30 days of the delivery date we gave you, you may cancel and receive a full refund, as provided by provincial consumer protection law.

United States

  • We only promise mailing times we can meet. If we cannot mail your order on time, we will tell you, give a new date, and let you cancel for a prompt full refund, as required by the FTC Mail, Internet or Telephone Order Merchandise Rule. Since 2025 the US may charge duties on low-value parcels; these are paid by the recipient.

European Union

  • Goods arrive from outside the EU, so VAT on import is collected on delivery by the postal service, usually with a small handling fee. The goods are at our risk until they reach you.

Türkiye

  • Parcels arrive from abroad, so customs duty and a postal handling fee may be charged on arrival; these are paid by the recipient. If we cannot deliver within 30 days, we tell you and, if you wish, refund you in full within 14 days.